Our 14-day return promise
Returns & refunds
If you're not happy with your order, you can return it within 14 days of purchase for a free return and a full refund.
Three simple steps
How to start a return
Items sent back without first requesting a return will not be accepted.
1. Request a return
2. Ship it back free
If your return is accepted, we'll email you a free return shipping label and instructions on where to send your package.
3. Get your refund
We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method automatically.
What can be returned
Eligibility
To be eligible for a return, your item must be:
- In the same condition you received it: unopened, unused and not tampered with
- In its original packaging, with any tags attached
- Accompanied by your receipt or proof of purchase
Good to know
We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method automatically. Your bank or card issuer may take a few days to process and post the refund.
Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away so we can make it right.
If a returned item doesn't meet the conditions above, we can't issue a refund. You can choose to have the item sent back to you at your own shipping cost, or we can dispose of it for you.
Gift cards can't be returned or refunded.
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Still have a question?
We’re here to help
Send us a note through the form on our Contact page, or tap Message us at the bottom of any page.